Field Service Management Solutions

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Giving you the Tools to manage your Own Private service network

Why work with spreadsheets or spend endless effort trying to develop your own proprietary order management system when you can use the very same backend order management platform that HandyBuddy uses for its Expert Marketpace? Let us customize the HandyBuddy B2B Expert Marketplace platform just for you to fit your exact needs for on-boarding and managing your very own private service network. And best of all, the robust workflow management capabilities of our service management system provides you 100% visibility into job over flow and exceptional customer communications capabilities.

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Key Features & Benefits

Add 3rd party providers with ease

Our platform lets you bring together in-house technicians, existing contractors, and outsourced providers into one streamlined workflow. Just send them a single link to join. They can review your terms, rates, and sign a digital agreement.

Manually or Auto-assign Jobs To Providers in your Network

You can assign jobs to providers in your private network manually or let the system auto-assign it based upon rules you define such as adherence to SLAs, service quality, proximity to customer's location and more.

Manage Work Assignments From a 360° view Dashboard

Detailed information is displayed every job. Menu navigation allows for quick access to all information about work-in-progress as well as all completed work orders.

Control Quality

Encourage transparency and quality assurance by requiring service providers to submit images of the completed work. After a job is done, customers receive a text message prompting them to rate the service. These ratings influence order distribution logic. If there are any issues with the installation, your team can quickly refer to the detailed order history to understand what happened and when. Your team can use comments to communicate effectively with service providers.

Centrally Manage Provider Payouts

Generate automatic, paperless invoices for your providers. You can regulate the payment frequency and generate separate invoices for third-party providers.