Answers before you book — and before you cancel.

Choose your service, enter your product details, and the price appears before you submit anything. You do not need an account and you are not committing to book.

Usually. Pick the closest match by product type and size - pricing follows the type of work, not the specific model. If you are unsure, send us the product link and we will point you at the right service.

We book across the United States and Canada. Check your area on our locations page - enter a ZIP there and it will show you what we cover nearby. Once you submit a request we start matching you with a local expert, and most are matched within a day. If we cannot find anyone for your area, we release your payment in full and email you. You are never charged for a request we cannot fill.

We match on service type, location, availability, experience, and expert ratings. You will get an email the moment a local expert accepts. If we cannot find anyone, we release your payment in full and tell you.

Yes. Submit the request now and set your availability once you know the delivery date. Your expert confirms the appointment with you directly, so nothing is locked to a date you cannot make.

You give a preferred date when you submit. Your expert confirms it with you once matched, so treat it as a preference rather than a fixed booking.

Add each item to the same request and you will get a combined quote, with one expert scheduled for the whole visit.

That is fine - enter the service address separately at checkout. It does not need to match your billing address.

Yes - use the currency selector to switch the site to Canadian dollars and every price, including your quote, will show in CAD. Payment itself is always taken in US dollars, so the CAD figure is a guide and your bank converts at their own rate on the day you are charged.

Not before - experts are assigned after you submit, so there is nobody attached to your request yet. Once matched you can message them directly, and you can still cancel free at that point if it is not right.

Services booked through HandyBuddy are performed by independent third-party local experts. HandyBuddy employees do not perform any of the services offered here.

It is usually one of the service options - the service type, size, or an add-on choice left unselected. Scroll back through the options and check every one has an answer, then try once more. If it still will not submit, send us what you are trying to book and we will set it up and send you a link to pay.

We do not offer phone support. Chat and email reach the same team and keep a written record of your request, which resolves things faster than starting over on a call.

Sign in and open the request, then use the Manage request menu - Cancel request is inside it. You will see the exact amount coming back to you before you confirm anything.

Submit it once and leave it. Cancellations are processed as soon as you confirm, but the status on your request page can take longer to catch up, so an active-looking request does not mean it failed. Submitting again will not speed it up. If you are unsure whether it went through, send us the request number and we will confirm in writing.

Your request page shows the current status and updates as soon as anything changes. Most requests are matched within a day; you will get an email the moment an expert accepts.

Message your expert from your request page to agree a new date - they can update it directly. If you cannot reach them, tell us and we will step in.

Before your appointment day we remove it straight away, because nothing has been done yet. On the day itself or afterwards we ask your expert to confirm the add-on was not carried out. If they confirm - or if we do not hear back from them within 48 hours - the refund goes through automatically. We email you either way, and nothing is charged in the meantime.

No, and the difference matters. Removing an add-on is for something you decided you did not need - no fault, we take it off and refund it. If it was meant to be done and was not, that is covered by our Happiness Guarantee: open a claim from your request and our team looks at the whole job rather than that one line. Choosing the right one gets you to the right team faster.

Arrange it with your expert once you are matched - they will work around your delivery window. If the date slips, message them from your request page rather than cancelling.

Yes, in full. If we cannot match your request with a local expert, we release the payment and email you to confirm. You do not need to ask.

No. Payment details are fixed once a request is submitted. If you need to pay a different way, cancel and rebook before an expert is assigned, which costs nothing.

Your matched expert rating and reviews are shown with their name on your request page.

Use Forgot password on the sign-in page and we will email you a reset link. If it does not arrive within a few minutes, check your spam folder before requesting another.

Refunds go back to your original card. If you cancel on the same day you were charged, the payment has to finish settling before the refund can be issued, so it may start the next business day rather than immediately. After that, most banks post it within 5 to 10 business days, showing as a credit from HandyBuddy. If it has been longer than that, send us the request number.

Tell us straight away with your request number. We will contact the expert, and if they cannot complete the work we will match you with someone else. You will not pay twice.

Every request is covered by our Happiness Guarantee. Open a claim with photos of the problem and we will review it. Claims are handled by a person, not automatically, so include as much detail as you can.

Sign in and open the request - View receipt sits at the top of the page. It opens a printable receipt showing what you paid, when, and what it was for, and you can print it or save it as a PDF. If anything was refunded, the receipt shows that too, so it is always current rather than a snapshot from the day you booked.

Send us the request number and what looks wrong. Billing questions go straight to the team that can see the payment, so you will not be passed between inboxes.

You can review your expert from the completed request in your account. Reviews are visible to other customers and feed directly into how we rank experts for future requests.